Sessions

Sessions

Monday, April 27th

4:15 PM – 5:30 PM First-time Attendee Meeting
5:30 PM – 6:30 PM Welcome Reception
6:30 PM – 8:30 PM Welcome Dinner at Fairmont Dallas

Tuesday, April 28th

7:00am – 8:00am BREAKFAST
8:00 AM - 10:00 AM Welcome and Opening Keynote Chris Lafond, CEO, Insurity
Michele Shepard, CRO, Insurity
Talin Bingham, CTO, Insurity
10:00 AM - 10:15 AM BREAK
10:15 AM - 11:00 AM Technology and Game Changers in the Future of InsuranceInsurers are continuously met with a dizzying array of emerging technologies, and keeping up can seem like an impossible task. Insurers today are less concerned about external disruption as they are about being out-innovated by their peers, a threat that has always only increased as resources with the talent and skills to leverage new technology prefer working at tech companies and startups instead of incumbents. With limited budgets and seemingly unlimited innovation areas, insurers have to quickly determine the right areas to focus. In this session, Jeff Goldberg, executive vice president for Novarica, will review which emerging technologies are game-changers for insurers and which are losing their luster. He’ll examine the advanced capabilities that have become a “new normal” for insurers looking to compete in a modern, digital world, and how technology is changing the nature of insurance.

Jeff Goldberg, Executive Vice President, Novarica
Advancing Analytics in Insurance

Advanced analytics can transform how insurers do business.  In this session, Bayard Gennert, analytics senior expert of McKinsey Solutions, will discuss:

  • The state of advanced analytics and data ecosystems in insurance
  • Innovative analytics examples that leading carriers are applying today in underwriting and claims
  • A framework for unlocking advanced analytics value and to prepare for accelerating change

Bayard Gennert, Analytics Senior Expert, McKinsey Solutions
Ecosystems in Insurance That Can Accelerate Your Market GrowthThe emergence of ecosystems in the insurance industry is manifesting in various areas of the insurance value chain. In this session, Rajesh Narayan, Senior Director Analyst at Gartner, discusses how tech CEOs must be able to identify and participate in those ecosystems, which enhance the value of their solutions and leads to market growth. Rajesh Narayan, Senior Director Analyst, Gartner
11:10 AM - 11:55 AM Integrated Data Solutions: A New Era of Intelligence and InsightInsurers are building more sophisticated approaches to leverage data analytics across the enterprise. The table stakes are increasing at the same time new technologies and modeling techniques are gaining a foothold. Insurers are creating holistic data strategies to incorporate third-party data with their own, while recognizing that implementing analytics requires an operational framework and integrated deployment into decision workflows. Successful analytics programs are purposely designed to achieve strategic, measurable business outcomes. Donald Light, director of Celent’s North America P/C practice, will provide an overview of market dynamics and how insurers are operationalizing analytics. Kirstin Marr, Insurity’s head of data solutions, will share how Insurity is raising the bar on how data analytics solutions allow insurers to win in a highly competitive marketplace with demands for a modern, digital customer experience. Kirstin Marr, Head of Data Solutions, Insurity
Donald Light, Director, North America Property/Casualty Practice, Celent
Blocking & Tackling Cybersecurity: What to Know in the Age of Cyber ThreatsIn this discussion, Insurity’s chief information security officer Joshua Foltz will explore the impact cyber is having on a global scale, enabling you to understand the risks, threat actors, and attacks that are putting you and your company in harm’s way. Gain a high-level view and insight of cyber as a whole, and understand what malicious hackers and attackers can and cannot do to you or your organization. Finally, learn what you can do to fight this onslaught by mastering the four areas of security that were responsible for over 90% of the cyber-attacks seen last year. Joshua Foltz, CISO, Insurity
Jonathan Victor, CIO, Insurity
Leverage Six Emerging Technologies In 2020 To Transform Commercial Insurance

Emerging technology is transforming commercial lines. Hundreds of disruptive early-stage insurers and insurtech startups are roiling up the status quo, powered by emerging—and often over-hyped—technology. Digital is now the essence of how large, mid-market, and small business customers engage and how carriers and agents operate. And that means that insurance digital business teams must execute digital transformation now while scaling new innovations even faster but remaining mindful of tech debt.  In this session, Ellen Carney, principal analyst at Forrester Research presents:

  • What are the technologies that are going to matter to commercial insurers—and the businesses that they serve—over the next three to five years?
  • What business challenges are insurers trying to address with these technologies?
  • Which insurers are actively experimenting or scaling their use of these technologies?
  • How do you separate the heat from the hype when considering these technologies?

Ellen Carney, Principal Analyst, Application Development & Delivery, Forrester
11:55 AM - 1:00 PM LUNCH
1:00 PM - 1:45 PM Teaming with System IntegratorsFor many clients, systems integrators can play a key role in enhancing project success, both in implementation planning and execution, as well as post-deployment. In this session, Roy Wood, Insurity’s executive vice president of professional services, will discuss the various areas where system integrators can bring specialized knowledge and deliver value, including implementation planning and consulting, project management, end user training, change management, quality assurance, and more. Roy Wood, EVP Professional Services, Insurity
Customer Experience: Are You Positioned to Win?Insurers are more focused now than ever before to meet the needs of the customer – both agent and policyholder – in a way that flips the lens of the experience to an outside in perspective. In this session, Karen Furtado, Partner at Strategy Meets Action, will highlight the impact of "flipping the lens" to deliver the enhanced customer experience that all are seeking.

Karen Furtado, Partner, Strategy Meets Action
Technology and Game Changers in the Future of InsuranceInsurers are continuously met with a dizzying array of emerging technologies, and keeping up can seem like an impossible task. Insurers today are less concerned about external disruption as they are about being out-innovated by their peers, a threat that has always only increased as resources with the talent and skills to leverage new technology prefer working at tech companies and startups instead of incumbents. With limited budgets and seemingly unlimited innovation areas, insurers have to quickly determine the right areas to focus. In this session, Jeff Goldberg, executive vice president for Novarica, will review which emerging technologies are game-changers for insurers and which are losing their luster. He’ll examine the advanced capabilities that have become a “new normal” for insurers looking to compete in a modern, digital world, and how technology is changing the nature of insurance.

Jeff Goldberg, Executive Vice President, Novarica
1:45 PM - 2:00 PM BREAK
2:00 PM - 2:45 PM Integrated Data Solutions: A New Era of Intelligence and InsightInsurers are building more sophisticated approaches to leverage data analytics across the enterprise. The table stakes are increasing at the same time new technologies and modeling techniques are gaining a foothold. Insurers are creating holistic data strategies to incorporate third-party data with their own, while recognizing that implementing analytics requires an operational framework and integrated deployment into decision workflows. Successful analytics programs are purposely designed to achieve strategic, measurable business outcomes. Donald Light, director of Celent’s North America P/C practice, will provide an overview of market dynamics and how insurers are operationalizing analytics. Kirstin Marr, Insurity’s head of data solutions, will share how Insurity is raising the bar on how data analytics solutions allow insurers to win in a highly competitive marketplace with demands for a modern, digital customer experience. Kirstin Marr, Head of Data Solutions, Insurity
Donald Light, Director, North America Property/Casualty Practice, Celent
Building Digital MomentumDigital automation and data can mean very different things to different stakeholders. In policy administration/billing, customers, underwriters, underwriting assistants, customer service reps, agents, MGAs, intermediaries, actuaries, and regulators are all impacted in different ways. Similarly, in claims management, customer service reps, claimants, subrogation, and many third-parties are impacted differently as well. In this panel discussion, we will discuss how digital automation and data can impact insurance processes across the various operational areas and roles, explore examples with leading P&C carriers, and discuss how Insurity can facilitate the digital journey across the enterprise. Clyde Owen, Vice President, Industry Solutions, Insurity
Jay Sarzen, Senior Analyst, P&C, Aite
Frank Ksiazak, Director, IT Application Development, Nationwide Insurance
Ram Veeramani, Vice President, Technology Services, Everest Insurance
Jeff Rielly, Product Solution Consultant, Insurity
Coaching for Cloud Transformation Jonathan Victor, CIO, Insurity
Mike Nance, Director of IT Applications, Nationwide
Karen Furtado, Partner, Strategy Meets Action
2:55 PM - 3:40 PM Ecosystems in Insurance That Can Accelerate Your Market GrowthThe emergence of ecosystems in the insurance industry is manifesting in various areas of the insurance value chain. In this session, Rajesh Narayan, Senior Director Analyst at Gartner, discusses how tech CEOs must be able to identify and participate in those ecosystems, which enhance the value of their solutions and leads to market growth. Rajesh Narayan, Senior Director Analyst, Gartner
Coaching for Cloud Transformation Jonathan Victor, CIO, Insurity
Mike Nance, Director of IT Applications, Nationwide
Karen Furtado, Partner, Strategy Meets Action
Leadership PlaybookIn a panel discussion lead by Insurity chief revenue officer Michele Shepard, client executives will gather for a lively discussion on the challenges and opportunities presented by the emerging issues facing our industry for 2020, as well as the priorities they have for their own organizations.

Michele Shepard, CRO, Insurity
David Wroe, Board Member, Insurity
3:40 PM - 4:00 PM BREAK
4:00 PM - 5:00 PM Keynote Address: Changing the Game Emmitt Smith
5:00 PM - 6:00 PM Photos with Emmitt
7:00 PM - 10:00 PM Evening Event at The Rustic

Wednesday, April 29th

7:00 AM - 8:00 AM BREAKFAST
8:00 AM - 8:30 AM Opening Remarks and Recap
8:30 AM - 10:00 AM Products: Present and Future (Session A)

Software-enabled, cloud-provisioned, data-informed, and customizable products are key to Insurity’s rich ecosystem approach, designed to simplify your policy administration and claims management processes, while enabling you to deliver better customer experiences, make better decisions, and optimize financial performance.

In the Products: Present and Future sessions, we’ll help you turn our products into solutions that serve real business needs. Whether your focus is new efficiencies or new value creation, these sessions will:

  • Share the latest innovations and features available today
  • Highlight best practices to help you realize the highest levels of product potential
  • Describe client successes that will inspire you to design and implement your own solutions
  • Chart our 2020 product roadmaps
  • Enlist your feedback on product evolution

You will leave our sessions better prepared to turn our ecosystem of products into solutions that serve your business needs and long-term digital transformation.

Workers' CompXPress Suite: Streamlining your Work Comp BusinessJoin us as we share the latest features, insight into what’s coming, and ideas for making your business processes more efficient! Maura Martin, Senior Product Owner, Insurity
Cindy Casteel, Product Owner, Insurity
Bridge Specialty Suite: Helping You Write the Policies of TomorrowThe world is changing at an unprecedented rate. Automation, climate change, new technology, social, and geo-political factors are changing how business is done. You need a flexible and agile policy administration system to keep up with these changes. Join us to see how Bridge helps you keep pace with changing markets, and transform new ideas into insurance products. Sudharshan Sukumaran, Senior Manager, Market Solutions, Insurity
Bhavin Patel Manager, Market Solutions, Insurity
Policy Decisions and Billing Decisions: Time to Change the Game!Join us as we share how we’re changing the game with Policy Decisions Evolution and Billing Decisions Evolution. We’ve evolved and many clients have chosen to migrate or have completed implementation. Now join us to see how your business can change the game with digital enablement, new features and functions, and user experience improvements across these critical products. Christine Kasson, Vice President, Decisions Suite, Insurity
Clyde Owen, Vice President, Industry Solutions, Insurity
Jeff Rielly, Product Solution Consultant, Insurity
Data Solutions: The Insight to Act!Join us as we share the latest from our industry-leading analytics brands—DataHouse, Valen, and SpatialKey—along with our vision of integrated data solutions. See how we are delivering today while building tomorrow’s data insights. Brenda Burns, Vice President, Data Solutions Services, Insurity
Manny Catarino, Associate Vice President, Development, Insurity
Michael Earl, Senior Architect, Insurity
Greg Penn, Vice President, Operations
Bret Stone, Vice President, Insurity SpatialKey, Insurity
Doug McCune, Vice President, Product Management, Insurity
Oceanwide Marine Suite: Analytics, APIs, and OMS Join us for an in-depth discussion on how Oceanwide Marine Suite, with an array of APIs, analytics, and digital enablement tools, will help you navigate the waters both today and in the years to come. Ehasan Ali, Product Owner, Insurity
10:00 AM - 10:15 AM BREAK
10:15 AM - 11:45 AM Products: Present and Future (Session B)

Software-enabled, cloud-provisioned, data-informed, and customizable products are key to Insurity’s rich ecosystem approach, designed to simplify your policy administration and claims management processes, while enabling you to deliver better customer experiences, make better decisions, and optimize financial performance.

In the Products: Present and Future sessions, we’ll help you turn our products into solutions that serve real business needs. Whether your focus is new efficiencies or new value creation, these sessions will:

  • Share the latest innovations and features available today
  • Highlight best practices to help you realize the highest levels of product potential
  • Describe client successes that will inspire you to design and implement your own solutions
  • Chart our 2020 product roadmaps
  • Enlist your feedback on product evolution

You will leave our sessions better prepared to turn our ecosystem of products into solutions that serve your business needs and long-term digital transformation.

Workers' CompXPress Suite: Streamlining Your Work Comp BusinessJoin us as we share the latest features, insight into what’s coming, and ideas for making your business processes more efficient! Maura Martin, Senior Product Owner, Insurity
Cindy Casteel, Product Owner, Insurity
Claims Decisions and ClaimsXPress: Claims in 2020!Join us to review our claims innovation in the past year and the new capabilities planned for 2020. Focus areas are user experience improvements in Claims Decisions and digital enablement in ClaimsXPress. Jim Hatch, Vice President, Claims Services, Insurity
Bob Yarema, Senior Solution Consultant, Insurity
Matt Hughes, Product Owner, Insurity
Sarah Cherif, Product Owner, Insurity
Policy Decisions and Billing Decisions: Time to Change the Game! Join us as we share how we’re changing the game with Policy Decisions Evolution and Billing Decisions Evolution. We’ve evolved and many clients have chosen to migrate or have completed implementation. Now join us to see how your business can change the game with digital enablement, new features and functions, and user experience improvements across these critical products. Christine Kasson, Vice President, Decisions Suite, Insurity
Clyde Owen, Vice President, Industry Solutions, Insurity
Jeff Rielly, Product Solution Consultant, Insurity
Data Solutions: The Insight to Act!Join us as we share the latest from our industry-leading analytics brands—DataHouse, Valen, and SpatialKey—along with our vision of integrated data solutions. See how we are delivering today while building tomorrow’s data insights. Brenda Burns, Vice President, Data Solutions Services, Insurity
Manny Catarino, Associate Vice President, Development, Insurity
Michael Earl, Senior Architect, Insurity
Greg Penn, Vice President, Operations, Insurity
Bret Stone, Vice President, Insurity SpatialKey, Insurity
Doug McCune, Vice President, Product Management, Insurity
Oceanwide Marine Suite: Analytics, APIs, and OMS Join us for an in-depth discussion on how Oceanwide Marine Suite, with an array of APIs, analytics, and digital enablement tools, will help you navigate the waters both today and in the years to come. Ehasan Ali, Product Owner, Insurity
11:45 AM - 1:00 PM LUNCH
1:00 PM - 2:00 PM Game-Changing Futurecasts (Session A)

Compelling conversations about the future of the digitally-enabled insurance industry

Digital disruption and the power of industry insight and technology offer us a once-in-an-era opportunity to define the future of insurance. How will these forces impact the future of business operations, claims management, and the policy administration?

During each session, an Insurity leader will offer a thought starter on future direction and ask selected team members to futurecast the possibilities for new value, new efficiencies, and entirely new solutions and business models. Then, participants will join the conversation as we futurecast what’s next in a digitally-enabled insurance industry.

Insurance Product Management: Rapid Insurance Product Innovation and DeliveryThere is a continuous focus on growth and being able to swiftly launch new and enhanced products to capture marketshare has become critical. Imagine a world where information is immediately available and businesses can rapidly implement products in without IT involvement. How does the makeup of the insurance organization have to change in order to support this level of product innovation and operational efficiency? What partnerships are needed to assist in speed to market? What predictive models and data would be required to readily make decisions?

Join the Insurity team as we engage in a future-looking discussion of rapid insurance product innovation and delivery.

Brenda Burns, Vice President, Data Solutions Services, Insurity
Underwriting: Is the Future of P&C Underwriting Happening Now?

We know that the industry is on the verge of a seismic, technology-driven shift. Automated personal assistants are commonplace. Everyone uses AI-driven route planning or shopping experiences. Many items you buy today electronically communicate internal diagnostics to vendors. How long will it be before Waze suggests an alternate route that has a much lower likelihood of accidents, or as soon as an accident occurs, the vehicle’s internal diagnostics determine the extent of the damage? The technology for all these things exists today and we are seeing huge investments in insurtech ($6B in 2019—which is 33% of the historical total—and $2B in Q4 alone.)  So which Insurers will truly take advantage of the intersection of the insurance and technology worlds and what can be done to prepare? How will coverage structure, pricing, issuance and distribution be affected?

Join the Insurity team as we engage you in a discussion of how brokers and carriers can embrace this change and transform it into a breeding ground for opportunity.

Gabriel Suissa, Vice President, Solution Consulting, Insurity
Claims Management: No Adjustor Needed

Given the rapidly-changing claims management landscape and the power of merging technologies like machine learning and artificial intelligence, we have the power to ask, “What If.”  What if we could combine insurance industry expertise and technology to enable a future where the is No Adjuster Needed? What technologies would be necessary to enable this future?  What would be the impact on business models and the future of work and workforce?

Join the Insurity team as we engage you in a discussion of the future of digitally-enabled insurance claims management.

Sylvester Mathis, Vice President, Managing Partner, Insurity
2:00 PM - 3:00 PM BREAK
3:00 PM - 4:00 PM Game-Changing Futurecasts (Session B)

Compelling conversations about the future of the digitally-enabled insurance industry

Digital disruption and the power of industry insight and technology offer us a once-in-an-era opportunity to define the future of insurance. How will these forces impact the future of business operations, claims management, and the policy administration?

During each session, an Insurity leader will offer a thought starter on future direction and ask selected team members to futurecast the possibilities for new value, new efficiencies, and entirely new solutions and business models. Then, participants will join the conversation as we futurecast what’s next in a digitally-enabled insurance industry.

Insurance Product Management: Large Carrier Transition to Small Commercial—The Time Has Arrived!For many years the industry has pursued a fully-automated (no-touch / low-touch) small commercial offering. The time has now arrived! The confluence of technology, data, analytics, distribution options, and customer expectations is leading to tremendous demand for digital solutions in this market. In this session we will ask ourselves: What are our market objectives and what distribution channels will be used? What role will technology play in satisfying this market? What is the desired end-state for the customer, given the industry’s focus on the user experience?

Join the Insurity team as we explore the exciting developments in the small commercial segment!

Clyde Owen, Vice President, Industry Solutions, Insurity
Underwriting: Underwriting Trends—Balancing Art with Science to Drive Results

Insurers have always believed that underwriting prowess remains the key to a company achieving profitable results and performance. Analysts confirm in many studies and reports what has been known to be true for decades: when looking at large samples of the top insurance companies, there is a lot of variability in their results and loss ratios. Can data and analytics be combined with, or replace, human judgement to drive optimal risk selection and underwriting success with consistent and predictable results? Will digital technology and automation allow insurers to offer bespoke pricing, coverages, and capacity on demand to meet the needs of each specific risk? Can descriptive and manuscript wordings be translated into quantitative parameters?

Join the Insurity team as we engage you in a discussion of the future role of the underwriter, as he/she transforms into an entrepreneur, a data scientist, a digital marketer, and a jack-of-all-trades in the digitally-enabled future of P&C insurance.

Trae Jones, Sales Director, Insurity
Claims Management: Adjuster Needed, but in a New World!While machine learning and artificial intelligence could minimize adjustor interaction for routine claims and activities, there will always be complex cases where an adjuster is absolutely needed.

Some activities can be accomplished via automation, allowing adjusters to focus on those activities to which they add meaningful value. Insurity has a proof-of-concept of a chat-bot that can triage a claim report, and then either proceed with a streamlined intake via chat or refer complex claims to an operator. In addition, virtually all claims could be handled by automated voice reporting, with the caller often unaware that a human is not on the other end of the call. This would allow claims organizations to substantially reduce operational expenses while increasing customer and claimant satisfaction.

We can then imagine a world where there are automated processes once the intake is completed.

Join the Insurity team to engage in this discussion about the future life of a claims adjuster.

Sarah Cherif, Product Owner, Insurity
4:00 PM - 4:15 PM [Transfer to main stage]
4:15 PM - 4:45 PM Closing Remarks & Video
5:00 PM Evening Event